If a guest determines that their bags have been damaged or lost during the distribution process, they must complete a claim form with one of the embarkation representatives. If a guest discovers the problem on board, they must complete a claim form at the Guest Services Desk.

If the guest discovers after returning home that they have mistakenly claimed someone else's luggage or that their luggage is damaged, they must contact Carnival's Guest Relations Department which is open six days a week Monday through Saturday.

Monday - Friday 8am - 5:30pm

Saturday 9am - 5:30pm

(800) 929-6400 or (305) 599-2600.